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Privacy Policy
for Carly Wilson Estates

Effective Date: June 2024

At Carly Wilson Estates, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

Carly Wilson Estates is an independent estate agency offering property sales and related services. We are committed to ensuring that your personal data is handled securely and in compliance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, telephone number, postal address.
  • Property Preferences: Type of property, budget, desired location.
  • Property Details: If you’re selling a property, we may collect details about your property.
  • Financial Information: Mortgage status or affordability information, where applicable.
  • Website Usage Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).

3. How We Use Your Information

We use your data for the following purposes:

  • To respond to your enquiries and provide our services.
  • To match you with suitable properties or buyers.
  • To conduct viewings, valuations, and property marketing.
  • To manage client relationships and maintain internal records.
  • To comply with legal obligations (e.g., anti-money laundering checks).
  • To improve our website and services.

4. Legal Basis for Processing

We rely on one or more of the following legal bases:

  • Consent: When you give us permission to process your information (e.g., subscribing to newsletters).
  • Contractual necessity: To perform our obligations under a contract with you.
  • Legal obligation: To meet regulatory and legal requirements.
  • Legitimate interests: For day-to-day running of our business, marketing, and client service (where your rights do not override these interests).

5. Sharing Your Information

We may share your data with:

  • Professional service providers (e.g., solicitors, mortgage brokers).
  • Property portals and marketing platforms (e.g., Rightmove, Zoopla).
  • Regulatory or law enforcement bodies (where legally required).
  • Our IT and service providers who support our website and operations.

We never sell your personal data.

6. How We Store and Protect Your Data

Your data is stored securely using modern, industry-standard safeguards. We only keep your data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory obligations.

7. Your Data Protection Rights

You have rights under the UK GDPR, including:

  • The right to access your data.
  • The right to correct inaccurate or incomplete data.
  • The right to request deletion of your data.
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise your rights, please contact us at sales@carlywilsonestates.co.uk

8. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous analytics. You can manage or disable cookies in your browser settings.

9. Contact Us

If you have questions about this policy or how we use your personal data, please contact:

Carly Wilson Estates

Email: sales@carlywilsonestates.co.uk

Phone: 01709 432043

Address: 3 Main Street, Bramley Rotherham S66 2SE

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will be effective immediately upon posting.